Privacy Policy
This Privacy Policy explains how Villento Casino Canada Information ("we", "our", or "the Site") collects, uses, discloses, and safeguards information when you visit villento-casino.it.com. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.
We are an independent information resource. We do not operate the Villento Casino brand. To register, deposit, or play, you will be redirected to the operator's site, which has its own privacy policy.
1. Who We Are
This site is an editorial review and information resource focused on the Villento Casino brand for Canadian audiences. We can be reached at support@villentocasino.com for any privacy enquiry. For PIPEDA-related questions, this email also functions as our Privacy Officer contact channel.
2. Information We Collect
2.1 Information You Provide Directly
If you contact us by email, we collect your name, email address, and the contents of your message. We use that information solely to respond to you.
2.2 Information Collected Automatically
When you visit the Site, we and our third-party tools (analytics, hosting providers) automatically collect:
- IP address and approximate location (country / region / city level)
- Browser type, language, operating system, and device type
- Pages viewed, referring URL, and time spent on each page
- Cookies and similar identifiers (see our Cookie Policy)
2.3 Information We Do Not Collect
We do not collect payment card data, banking credentials, or any account details from any casino. Those interactions happen on the operator's own platform.
3. How We Use Your Information
- To operate, maintain, and improve the Site and its content
- To respond to enquiries and customer-service requests
- To analyse traffic and content performance in aggregate
- To detect and prevent fraud, abuse, and security incidents
- To comply with legal obligations under Canadian law
4. Legal Basis (PIPEDA)
Under PIPEDA, our collection and use of personal information is based on your implied or express consent. By continuing to use the Site, you consent to the collection and use of information as described in this Policy. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at support@villentocasino.com.
5. Disclosure of Information
We do not sell personal information. We may share information with:
- Service providers who host the Site, deliver analytics, or send email on our behalf — under contractual obligations to protect your data
- Affiliate networks, in the form of click-through identifiers, when you click on a link to the Villento Casino operator (no personal contact data is shared)
- Law enforcement and regulators when required by Canadian law or court order
6. International Transfers
Some of our service providers may store or process data outside of Canada. When this occurs, we use providers that maintain comparable protection levels to PIPEDA. Personal information transferred outside Canada may be subject to access requests by foreign authorities under their local laws.
7. Your PIPEDA Rights
As a resident of Canada, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Withdraw consent for further processing (subject to legal limits)
- File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) if you believe your rights have been infringed
To exercise these rights, email us at support@villentocasino.com. We respond within 30 days as required by PIPEDA.
8. Data Retention
Server logs are retained for up to 12 months and then deleted or anonymised. Email correspondence is retained for as long as needed to handle the enquiry, and then archived for up to 24 months for support quality reasons. Aggregate analytics data is retained indefinitely.
9. Security
We use HTTPS/TLS encryption for all traffic between your browser and the Site, and we apply standard administrative, technical, and physical safeguards to protect personal information against unauthorised access, alteration, disclosure, or destruction. No system is 100% secure, but we work to maintain industry-standard protections.
10. Children
The Site is not directed to anyone under the legal gambling age (19 in most of Canada, 18 in Alberta and Quebec). We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information, contact us at support@villentocasino.com and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest version. Continued use of the Site after changes are posted constitutes acceptance of the revised Policy.
12. Contact Us
For any privacy enquiry, including PIPEDA access or correction requests, contact our Privacy Officer at support@villentocasino.com.